Patient Service Representative
Healthcare
PatientServiceRepresentative-Dermatology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Dermatology at Patient Service Representative. Skills: Customer service, Patient flow, Appointment scheduling. Greet visitors, patients, and families. Maintain efficient patient flow”
Industry & Context.
Commute to satellite offices, Pushing and pulling, Lift heavy objects, Physical mobility, Dexterity of hands and fingers, Balance, Endurance
What They're Looking For.
Must Have
High School Graduate or GED required, Ability to communicate in English, both orally and in writing, Must have excellent customer service skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Previous PSR experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
Maintain efficient patient flow
Provide excellent customer service
Answer telephone promptly
Direct calls appropriately
Take accurate messages
Inform patients of schedule delays
Assist with patient comfort
Post self-pay charges
Provide patient receipts
Reconcile daily payments
Reconcile billing slips
Open and close batches
Reconcile collections
Process insurance verifications
Update patient account
Update patient information
Schedule appointments accurately
Use waitlist when applicable
Confirm future appointments
Review Eligibility and Phone report
Schedule and enter orders for diagnostic tests
Schedule and enter orders for procedures
Follow appropriate workflows
Work cooperatively with Patient Care Resources
Work cooperatively with clinical staff
Ensure timely pre-authorizations
Enter referrals into system
Communicate problems and concerns
Perform clerical duties
Demonstrate flexibility with work schedules
Cover for other staff
Follow downtime procedures
How You'll Work.
Team & Collaboration
Patient Care Resources; Clinical staff
Communication Scope
Oral communication; Written communication
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ Essential Job functions: · Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. · Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. · Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. · Informs patients of delay in physician schedules, assists with patient comfort while delayed. · Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule. · Opens and cl
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