Starling Physicians
Healthcare
PatientServiceRepresentative-Cardiology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Cardiology at Starling Physicians. Skills: Customer service, Communication, Organization, Scheduling, Payment collection. Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.”
Industry & Context.
Ability to commute to satellite offices as needed
What They're Looking For.
Must Have
High School Graduate or GED required, Ability to communicate in English, both orally and in writing, Must have excellent customer service skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Heartsaver within 30 days of hire, Previous PSR experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone
directs all calls appropriately
takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules
assists with patient comfort while delayed.
Posts all self-pay charges
and provides patient with receipt.
Accurately reconciles daily payments.
Reconciles billing slips to daily schedule.
Opens and closes batches properly
accurately reconciles collections
prepares deposits and documents corrections.
Scans the insurance card
processes insurance verifications utilizing the on-line system
and updates the patient account.
Updates patient information including demographics
HIPAA forms and financial waivers.
Schedules appointments accurately according to department using waitlist when applicable.
Confirms future appointments as needed.
Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests
following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems
or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing
Demonstrates flexibility with various work schedules
covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.
How You'll Work.
Team & Collaboration
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.; Covers for other staff when asked including other office locations.
Communication Scope
Ability to communicate in English, both orally and in writing; Friendly professional manner; Appropriate telephone etiquette; Effectively communicates problems, concerns, or issues
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ We are hiring at Starling Physicians, a VillageMD company! **Essential Job functions:** * Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. * Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. * Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. * Informs patients of delay in physician schedules, assists with patient comfort while delayed. * Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payme
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