VillageMD
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at VillageMD. Skills: Patient scheduling, Customer service, Medical terminology, Computer data entry. Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.. Ensure appropriate action was taken in a timely manner.”
Industry & Context.
Ability to commute to satellite offices as needed
What They're Looking For.
Must Have
High School Graduate or GED required, Ability to communicate in English, both orally and in writing, Must have excellent interpersonal and customer service skills, Must have accurate computer data entry skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Previous PSR experience preferred, Previous office experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
Responsible for greeting patients/family
scheduling patient appointments
scheduling hospital and ambulatory admissions/procedures.
Ensure appropriate action was taken in a timely manner.
Answer the telephone promptly and dealing with callers needs imperiously.
Directs all calls appropriately
takes an accurate message and delivers to the appropriate individual.
Demonstrates appropriate telephone etiquette.
Schedules future appointments
and completes referrals as ordered by the physician.
Maintains communication resources
i. e. on-call schedule
MD phone numbers and beeper numbers.
Prepares charts for new patients assuring all required forms are placed appropriately in the chart.
Converts from temporary to permanent record before close of the day.
Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam
Prints minimal medical records information needed from electronic record if chart is not available
Reconciles encounters daily according to policy and guidelines.
Monitors supply inventory
completes and directs requisitions for supplies
equipment or services.
Performs various clerical duties including faxing
verifies and updates patient maintains confidentiality according to policies
Accurately completes any/all necessary forms for the patients.
Respects patient’s rights by knocking on the door
calling patient by name and identifying self before entering the patient’s room.
Establishes and maintains a positive working relationship with physicians and nursing staff
Protects the privacy and confidentiality of patients and employees.
Communicates any problems
equipment concerns or issues promptly to the Nurse Manager
Demonstrates a working knowledge of booking and scheduling inpatient
outpatient and special procedures.
Arranges for specialty equipment/ services.
Interacts with outside vendors / contracted services.
Demonstrates understanding of submission of necessary documents for hospital.
Verbalizes procedure for collection of pre-admission testing data.
Demonstrates a working knowledge of insurance and pre-certification requirements.
Arranges types and distributes schedule.
Maintains office supplies and equipment.
Provides training to other office staff.
Logs surgical procedures.
Maintains scheduling system.
Demonstrates working knowledge for rescheduling and canceling procedures.
Verbalizes customer service skills to alleviate patient anxiety.
Demonstrates customer service skills when communicating with peers.
Collates and submits information.
Communicates repair orders to appropriate personnel.
Demonstrates good judgment in scheduling procedure to increase physician productivity.
Demonstrates understanding of fire safety and emergency procedures.
Other job duties as required.
How You'll Work.
Team & Collaboration
Establishes and maintains a positive working relationship with physicians and nursing staff
Communication Scope
Ability to communicate in English, both orally and in writing; Verbalizes customer service skills to alleviate patient anxiety; Demonstrates customer service skills when communicating with peers
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Essential Job Functions:** * Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. * Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. * Schedules future appointments, tests, and completes referrals as ordered by the physician. * Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers. * Prepares charts for new patients assuring all required forms are placed appro
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