VillageMD
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at VillageMD. Greet patients/family. Schedule patient appointments”
Industry & Context.
Ability to commute to satellite offices as needed
What They're Looking For.
Must Have
High School Graduate or GED required, Heartsaver within 30 days of hire, Ability to communicate in English, both orally and in writing, Must have excellent interpersonal and customer service skills, Must have accurate computer data entry skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Previous PSR experience preferred, Previous office experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
Greet patients/family
Schedule patient appointments
Schedule hospital and ambulatory admissions/procedures
Answer the telephone promptly
Deal with callers needs imperiously
Direct calls appropriately
Take an accurate message
Deliver message to appropriate individual
Demonstrate appropriate telephone etiquette
Schedule future appointments
Complete referrals as ordered by physician
Maintain communication resources
Prepare charts for new patients
Assure all required forms are placed appropriately
Convert from temporary to permanent record
Request medical records
Perform chart preparation
Provide physician with all information needed
Print minimal medical records information
Reconcile encounters daily
Monitor supply inventory
Complete and direct requisitions for supplies
Perform various clerical duties
verify and update patient information
Maintain confidentiality
Accurately complete necessary forms
Respect patient’s rights
Establish and maintain a positive working relationship
Protect the privacy and confidentiality of patients
equipment concerns or issues
How You'll Work.
Team & Collaboration
Establish and maintain a positive working relationship with physicians and nursing staff
Communication Scope
Communicate in English, both orally and in writing; Customer service skills; Verbalizes customer service skills to alleviate patient anxiety; Demonstrates customer service skills when communicating with peers
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Essential Job Functions:** * Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. * Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. * Schedules future appointments, tests, and completes referrals as ordered by the physician. * Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers. * Prepares charts for new patients assuring all required forms are placed appro
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