VillageMD
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at VillageMD. Skills: Customer service, Patient registration, Medical records, Insurance processing, Computer proficiency. Welcoming and providing exemplary customer service to all incoming patients, registering patients, coordinating with the team for timely patient turnaround, responding to patient questions and concerns with urgency and kindness, and handling all paperwork associated with patient registration.”
What You'll Achieve.
Ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Industry & Context.
Coordinating patient in-take; Processing medical insurance information; Verifying patient eligibility; Addressing patient questions about insurance
Ability to sit and stand for periods of time. Heavy computer use required.
What They're Looking For.
Must Have
High School Degree or GED. Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred. Computer Proficiency and superior keyboarding skills (approximately 55 wpm). Bilingual language skills required or preferred based on site location.
What You'll Do.
Welcoming and providing exemplary customer service to all incoming patients
coordinating with the team for timely patient turnaround
responding to patient questions and concerns with urgency and kindness
and handling all paperwork associated with patient registration.
How You'll Work.
Team & Collaboration
Ability to effectively interact with physicians, patients and other staff members.
Communication Scope
Excellent verbal; Excellent written; Interpersonal communication skills; Answering phone calls; Responding to patient questions
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration. ## ** _Essential Functions/Responsibilities_** * Greeting and welcoming patients * Organizing and coordinating patient in-take and other appointments * Accurately enters/updates patient informatio
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