VillageMD
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Service Representative at VillageMD. Skills: Patient scheduling, Customer service, Payment collection, Insurance verification. Greet patients/families. Schedule appointments and tests”
Industry & Context.
Ability to commute to satellite offices as needed
What They're Looking For.
Must Have
High School Graduate/GED / Equivalent required, Ability to communicate in English, both orally and in writing, required, Ability to organize and perform multiple tasks in a timely manner, required, Basic proficiency in computer use, required, Ability to commute to satellite offices as needed, required
Nice to Have
Vocational / Technical School / Diploma Program preferred, Associate’s Degree, preferred, 2-4 years’ experience preferred, Knowledge of medical office and terminology, preferred
What You'll Do.
Greet patients/families
Schedule appointments and tests
Answer telephone promptly
Collect cash payments
Daily extensive computer use
Maintain efficient patient flow
Provide excellent customer service
Communicate with co-workers
Inform patients of schedule delays
Reconcile daily payments
Process insurance verifications
Update patient information
Explain and complete forms
Schedule diagnostic tests
Reconcile billing slips
Perform clerical duties
Communicate problems to supervisor
Confirm future appointments
Review eligibility and phone report
Follow downtime procedures
Perform unassigned duties
How You'll Work.
Team & Collaboration
Communicates proactively with co-workers regarding registration related information; Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly; Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette; Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
Communication Scope
Ability to communicate in English, both orally and in writing
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Position Summary:** The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. **Essential Functions:** * Greets visitors, patients, and families in a friendly professional manner an
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