Values Growth
Healthcare
PatientServiceRepresentative
“Patient Service Representative at Values Growth. Skills: Customer service, Patient care, Administrative support. Provide connections with patients. Resolve patient needs”
What You'll Achieve.
Ensure superior customer experience; Achieve highest standard of performance
Industry & Context.
Identify patient needs
Standing for long periods, Lifting supplies, Assist patients into/out of clinic
What They're Looking For.
Must Have
Six months customer service experience, Basic computer skills, Professional manner, Interpersonal skills, Communication skills, Ability to protect privacy, Ability to protect confidentiality, Ability to protect PHI
Nice to Have
One year customer service experience, Billing experience, Collections experience, Computer literacy, High school diploma or GED
What You'll Do.
Provide connections with patients
Resolve patient needs
Schedule patient appointments
Obtain copies of insurance cards
Verify insurance coordination
Obtain pre-certification
Obtain prior authorization
Assist patients in completing forms
Scan necessary paperwork
Educate patient on financial assistance
Request payments from patients
Stay current on role updates
How You'll Work.
Team & Collaboration
Work collaboratively with patients; Work collaboratively with caregivers
Communication Scope
Verbal communication; Hear and understand
Applying for this Patient Service Representative role?
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