Values Growth
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at Values Growth. Skills: Customer service, Patient registration, Appointment scheduling. Provide courteous connections with patients. Resolve patient needs”
What You'll Achieve.
Ensure superior customer experience; Achieve highest standard of performance
Industry & Context.
Identify and resolving patient needs
Standing for long periods, Lifting supplies, Assist patients into/out of clinic
What They're Looking For.
Must Have
Six months of customer service experience, Basic computer skills, Professional manner, Interpersonal skills, Communication skills, Ability to work collaboratively, Ability to protect privacy, Ability to protect confidentiality, Ability to protect PHI
Nice to Have
One year of customer service experience, Billing and collections experience, Computer literacy, High school diploma or GED preferred, Multilingual
What You'll Do.
Provide courteous connections with patients
Resolve patient needs
Document phone calls accurately
Schedule patient appointments
Obtain copies of insurance cards
Obtain signatures on required forms
Verify insurance coordination of benefits
Obtain pre-certification/prior authorization
Assist patients in completing forms
Scan necessary paperwork
Educate patient on financial assistance
Request payments from patients
Process patient payments
Stay current on role/responsibilities
Review monthly email/newsletter
Review ambulatory epic dashboard
Review patient access
Attend clinic/service line meetings
Review emails each shift
How You'll Work.
Team & Collaboration
Work with fellow caregivers
Communication Scope
Verbal communication; Hear and understand spoken information
Full Job Description
**Job Description:** . Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * Entry Rate: $17.86 - $23.22 depending on experience * Benefits Eligible: Yes, check them out [here](https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) * Shift Details: Full-time, 40 hours per week, **Monday - Friday, 8:00am - 5:00pm** **Essential Functions** * Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. * Documents all phone calls accurately and completely in the electronic medical record (EMR). * Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. * Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. * Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization . * Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments followi
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