Values Growth
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at Values Growth. Skills: Customer satisfaction, Patient needs, Quality reports. Manage and review quality reports. Conduct outreach calls to patients”
Industry & Context.
Identifying patient needs; Resolving patient needs
Standing for long periods, Lifting supplies, Assist patients into/out of clinic
What They're Looking For.
Must Have
Six months of customer service experience, Basic computer skills, Professional manner, Interpersonal skills, Communication skills, Ability to work collaboratively, Ability to protect privacy, Ability to protect confidentiality, Ability to protect PHI
Nice to Have
One year of customer service experience, Billing experience, Collections experience, Computer literacy, High school diploma or GED, Multilingual
What You'll Do.
Manage and review quality reports
Conduct outreach calls to patients
Support quality measures
Validate data accuracy
Document findings in the EHR
Coordinate follow-up needs with clinic teams
Support initiatives related to preventive care
Support initiatives related to chronic disease management
Provide courteous connections with patients
Resolve patient needs
Document all phone calls accurately
Document all phone calls completely
Schedule patient appointments
Register patients over the phone
Register patients in person
Confirm demographic data
Enter demographic data
Update demographic data
Obtain copies of insurance cards
Obtain signatures on required forms
Verify insurance coordination of benefits
Obtain pre-certification
Obtain prior authorization
Assist patients in completing necessary forms
Scan necessary paperwork
Educate patient on financial assistance
Proactively request payments from patients
Stay current on role responsibilities
Review monthly email/newsletter
Review ambulatory epic dashboard
Review patient access
Attend clinic meetings
Attend service line meetings
Review emails each shift
How You'll Work.
Team & Collaboration
Collaborating with providers; Collaborating with care teams; Collaborating with fellow caregivers
Communication Scope
Verbal communication; Understand spoken information
Full Job Description
**Job Description:** The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! This role is non–patient facing and focuses on managing and reviewing quality reports and conducting outreach calls to patients in an effort to close care gaps and support quality measures. Responsibilities include validating data accuracy, documenting findings in the EHR, coordinating follow-up needs with clinic teams, and supporting initiatives related to preventive care and chronic disease management. The position requires strong attention to detail, comfort working with quality metrics and reports, effective communication skills, and the ability to work independently while collaborating with providers and care teams. [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * Entry Rate: $17.86 - $23.22 depending on experience * Benefits Eligible: Yes, check them out [here](https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) * Shift Details: Full-time, 40 hours per week, **Monday - Friday 8:00am - 5:00pm** **Essential Functions** * Provides courteous and professional connections with patients over the p
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