PatientServiceRepresentative

**Job Description:** The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we’d love to hear from you! This role is non–patient facing and focuses on managing and reviewing quality reports and conducting outreach calls to patients in an effort to close care gaps and support quality measures. Responsibilities include validating data accuracy, documenting findings in the EHR, coordinating follow-up needs with clinic teams, and supporting initiatives related to preventive care and chronic disease management. The position requires strong attention to detail, comfort working with quality metrics and reports, effective communication skills, and the ability to work independently while collaborating with providers and care teams. [Discover why Intermountain Health is a great place to work (youtube.com)](https://www.youtube.com/watch?v=Rr8ZOy08nzE) **Posting Specifics** * Entry Rate: $17.86 - $23.22 depending on experience * Benefits Eligible: Yes, check them out [here](https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) * Shift Details: Full-time, 40 hours per week, **Monday - Friday 8:00am - 5:00pm** **Essential Functions** * Provides courteous and professional connections with patients over the p