Values Growth
Healthcare
PatientServiceRepresentative
“Patient Service Representative at Values Growth. Skills: Patient intake, Customer experience, Appointment scheduling. Provide courteous and professional connections with patients. Resolve patient needs”
What You'll Achieve.
Deliver highest level of customer/patient satisfaction
Industry & Context.
Resolving patient needs
Standing for long periods, Lifting supplies, Assist patients into/out of clinic
What They're Looking For.
Must Have
Six months of customer service experience, Demonstrated basic computer skills, Professional manner and interpersonal skills, Ability to work collaboratively, Ability to protect privacy and confidentiality
Nice to Have
One year of customer service experience, Billing and collections experience, Computer literacy in EMR systems, High school diploma or GED preferred, Multilingual
What You'll Do.
Provide courteous and professional connections with patients
Resolve patient needs
Document all phone calls accurately
Schedule patient appointments
Register patients over the phone or in person
Obtain copies of insurance cards
Verify insurance coordination of benefits
Assist patients in completing necessary forms
Scan necessary paperwork
Educate patient on financial assistance
Request payments from patients
Stay current on role/responsibilities updates
How You'll Work.
Team & Collaboration
Collaborative relationships with patients; Collaborate with fellow caregivers
Communication Scope
Professional communication
Applying for this Patient Service Representative role?
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