Values Growth
Healthcare
PatientServiceRepresentative
“Patient Service Representative at Values Growth. Skills: Customer satisfaction, Patient needs, Data validation. Manage and review quality reports. Conduct outreach calls to patients”
Industry & Context.
Identifying and resolving patient needs
Non-patient facing
What They're Looking For.
Must Have
Six months of customer service experience, Demonstrated basic computer skills, Professional manner and interpersonal skills, Ability to work collaboratively, Ability to protect privacy and confidentiality
Nice to Have
One year of customer service experience, Billing and collections experience, Computer literacy in EMR systems, High school diploma or GED, Multilingual
What You'll Do.
Manage and review quality reports
Conduct outreach calls to patients
Support quality measures
Validate data accuracy
Document findings in the EHR
Coordinate follow-up needs with clinic teams
Support initiatives related to preventive care
Support initiatives related to chronic disease management
Provide courteous and professional connections with patients
Resolve patient needs
Document all phone calls accurately
Schedule patient appointments
Register patients over the phone
Register patients in person
Obtain copies of insurance cards
Obtain signatures on required forms
Verify insurance coordination of benefits
Obtain pre-certification/prior authorization
Assist patients in completing necessary forms
Scan necessary paperwork
Educate patient on financial assistance
Proactively request payments from patients
Stay current on role/responsibilities
Review monthly email/newsletter
Review ambulatory epic dashboard
Review patient access
Attend clinic/service line meetings
Review emails each shift
How You'll Work.
Team & Collaboration
Collaborating with providers; Collaborating with care teams; Collaborating with fellow caregivers
Communication Scope
Interpersonal skills; Communication skills
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