PatientServiceRepresentative

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Service Representative supports Tactile Medical patients within a contact center environment through inbound and outbound communication. This role’s main responsibility is to be the primary contact for patients prior to the shipment of their device. Responsibilities Outreach to patients to process all pending product shipments Effectively communicate with our patients by listening, speaking clearly and using everyday language our patients can understand Deliver information to patients in a caring, empathetic, manner that align with Tactile Medical’s overall patient experience Discuss reported benefit information with great clarity to patients Set up payments and payment arrangements within our point-of-sale system Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program Provide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance process Triage patient calls to other departments as appropriate Enter and triage Cases for any service complaint or product issue Update, maintain and document patient files as well as order information Adhere to company and role performance standards, meeting or exceeding expectations for inbound/outbound calls while still emphasizing a focus on quality Provide input in team meetings, make suggestions for continuous improvement and best practices Participate in cross functional efforts internally & with other departments to ensure yearly shipment goals are achieved Maintain compliance with all appropriate regulatory requirements including HIPAA Perform other duties as assigned Qualifications Education & Experience Required: Associate degree or equivalent work experience 1 or more years of customer service/call center experience Exp