Mary Free Bed
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at Mary Free Bed. Skills: Patient service, Customer service, Scheduling, Insurance verification. Greet visitors. Provide information to visitors”
What You'll Achieve.
Achieve departmental outcomes; Achieve organizational outcomes; Achieve expected departmental outcomes; Achieve expected organizational outcomes; Monitor customer service; Report customer service
Industry & Context.
Identify problems; Seek solutions
What They're Looking For.
Must Have
GED/Diploma, Computer experience with high accuracy data entry, Excellent telephone skills, Excellent customer service skills, Outstanding organizational skills, Outstanding interpersonal skills, Outstanding communication skills, Ability to perform in high-paced environment, Interact with professional staff appropriately
Nice to Have
Associates degree, Bachelor's Degree in health-related field, 12-18 months work experience in healthcare, Scheduling or PFS related job duties experience, Working knowledge of ICD-10-CM, Working knowledge of CPT coding, Knowledge of medical terminology, Knowledge of clinical rehabilitation
What You'll Do.
Provide information to visitors
Respond to visitor needs
Collect and analyze demographic data
Collect and analyze insurance data
Collect and analyze financial data
Collect and analyze clinical data
Pre-register patients
Coordinate initial evaluation appointments
Coordinate subsequent patient appointments
Manage calls from insurance managers
Manage calls from care managers
Coordinate multi-discipline care
Collect expected charge for service
Complete timely posting of cash collections
Generate receipts for monies
Accept credit card payments
Generate receipts for credit card payments
Provide financial guidance
Resolve self-pay balance
Respond to telephone inquiries
Respond to electronic inquiries
Respond to face-to-face inquiries
Perform other appropriate activities
Provide clerical support
Provide therapist support
Demonstrate excellent customer service
Promote direct communication
Deal discretely with confidential information
Deal sensitively with confidential information
Promote patient satisfaction
Promote family satisfaction
Monitor customer service
Report customer service
How You'll Work.
Team & Collaboration
Cooperate with other departments; Work with outpatient staff; Work with outpatient leadership; Promote teamwork with co-workers; Direct communication with co-workers
Communication Scope
Interpersonal communication
Full Job Description
Patient Service Representative **Hours: Monday - Thursday 8am-5pm & Friday 8am-3pm -** **Orthotics & Prosthetics + Bionics** **Department** **About****Orthotics & Prosthetics + Bionics****:** [It’s Different Here: Access Patient Service Representative](https://www.youtube.com/watch?v=Z8c7TUknCEo) **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Trust in Each Other.** Each employee knows that co-workers can be trusted to make t
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