Mary Free Bed
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at Mary Free Bed. Skills: Patient registration, Insurance authorization, Customer service. Greet patients, families, staff, visitors. Provide information to patients, families, staff, visitors”
What You'll Achieve.
Achieve expected departmental outcomes; Achieve expected organizational outcomes
Industry & Context.
Seeking solutions
Remain stationary frequently, Use keyboard frequently, Position self frequently, Receive information frequently, Communicate information frequently, Transport up to 10 pounds occasionally, Transport up to 25 pounds occasionally, Transport up to 50 pounds occasionally, Transport up to 75 pounds occasionally, Transport more than 100 pounds occasionally
What They're Looking For.
Must Have
GED/Diploma, Computer experience with high accuracy data entry, Excellent telephone skills, Excellent customer service skills, Outstanding organizational skills, Outstanding interpersonal skills, Outstanding communication skills, Ability to perform in high-paced environment, Interact with professional staff appropriately
Nice to Have
Bachelor's Degree in health-related field, 12-18 months' work experience in healthcare, Scheduling or PFS related job duties experience, Working knowledge of ICD-10-CM, Working knowledge of CPT coding, Knowledge of medical terminology, Knowledge of clinical rehabilitation
What You'll Do.
Provide information to patients
Respond to needs of patients
Collect and analyze demographic data
Collect and analyze insurance data
Collect and analyze financial data
Collect and analyze clinical data
Pre-register patients
Coordinate patient appointments
Schedule patient appointments
Manage calls from insurance managers
Coordinate multi-discipline care
Collect charge for service
Post cash collections
Generate receipts for monies
Generate receipts for credit card payments
Provide financial guidance
Resolve self-pay balance
Respond to telephone inquiries
Respond to electronic inquiries
Respond to face-to-face inquiries
Perform other activities as directed
Achieve departmental outcomes
Achieve organizational outcomes
Provide clerical support
Provide therapist support
Observe safety precautions
Observe good body mechanics
Maintain clean workplace
Maintain orderly workplace
Maintain storage of equipment
Maintain inventory of equipment
Maintain storage of supplies
Maintain inventory of supplies
Maintain adequate clean linen supply
Maintain treatment areas clean
Maintain treatment areas orderly
Function as patient advocate
Maintain patient confidentiality
Organize patient chargeable equipment inventory
Maintain patient chargeable equipment inventory
Maintain training equipment
Assume patient care duties
Assume clerical duties
Treat everyone with dignity
Treat everyone with respect
Open doors to opportunity
Ensure welcoming experience
Take action against discrimination
Demonstrate excellent customer service
Promote direct communication
Deal discretely with confidential information
Deal sensitively with confidential information
Promote patient satisfaction
Promote family satisfaction
Monitor customer service
Report customer service
How You'll Work.
Team & Collaboration
Work cooperatively with other departments; Work with outpatient staff; Work with outpatient leadership; Direct communication with co-workers
Communication Scope
Interpersonal skills; Communication skills
Full Job Description
Patient Service Representative **Job Title:** Patient Service Representative **Primary Location** : Mary Free Bed at Munson - Traverse City, MI **Department** : Mary Free Bed at Munson Healthcare - West Royal Orthopedic and Spine **Weekly Schedule Hours** : 40 hours, Monday-Friday. No holidays or weekends. **Compensation:** starting at $19.50 and goes up based on experience. **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Tru
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