CityMD
PatientServiceRepresentative
“Patient Service Representative at CityMD. Skills: Greeting and welcoming patients, Organizing and coordinating patient in-take and other appointments, Accurately enters/updates patient information in system, Assisting patients with completion of paperwork when necessary, Scanning, updating and filing medical records, Answering phone calls, questions, etc. in a prompt and polite manner, Processing medical insurance information, verifying patient eligibility and addressing any patient questions ab”
What You'll Achieve.
provide a timely turnaround for the patient; Providing outstanding customer service to every patient
Industry & Context.
Ability to sit and stand for periods of time., Heavy computer use required.
What They're Looking For.
Must Have
A High School Degree or GED, Computer Proficiency and superior keyboarding skills (approximately 55 wpm), Ability to effectively interact with physicians, patients and other staff members
Nice to Have
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred, Bilingual language skills required or preferred based on site location.
What You'll Do.
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
updating and filing medical records
Answering phone calls
etc. in a prompt and polite manner
Processing medical insurance information
verifying patient eligibility and addressing any patient questions about insurance
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times
How You'll Work.
Team & Collaboration
coordinating with the rest of the team to provide a timely turnaround for the patient; Ability to effectively interact with physicians, patients and other staff members; liaise with Billing department as appropriate; Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Communication Scope
Excellent verbal, written, and interpersonal communication skills
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