CityMD
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at CityMD. Skills: Customer service, Patient intake, Record filing. Welcome patients. Register patients”
What You'll Achieve.
Provide timely patient turnaround
Industry & Context.
Heavy computer use, Sit and stand for periods
What They're Looking For.
Must Have
High School Degree or GED, Computer Proficiency, Superior keyboarding skills
Nice to Have
Experience in high-volume/high-intensity service industry, Bilingual language skills
What You'll Do.
Coordinate patient appointments
Enter/update patient information
Assist patients with paperwork
Update medical records
Process medical insurance information
Verify patient eligibility
Address patient insurance questions
Handle cash accurately
Handle co-payments responsibly
Provide outstanding customer service
Inform site manager of wait times
Inform site manager of patient inquiries
How You'll Work.
Team & Collaboration
Liaise with Billing department; Interact with physicians; Interact with patients; Interact with staff members
Communication Scope
Verbal communication; Written communication; Interpersonal communication
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration. ## ** _Essential Functions/Responsibilities_** * Greeting and welcoming patients * Organizing and coordinating patient in-take and other appointments * Accurately enters/updates patient informatio
Applying for this Patient Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about CityMD?
Real rants from real employees. Read before you apply.