CityMD
Healthcare
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Service Representative at CityMD. Skills: Customer service, Patient registration, Communication. Welcome patients. Register patients”
Industry & Context.
Ability to sit and stand for periods of time, Heavy computer use required
What They're Looking For.
Must Have
A High School Degree or GED, Happy, welcoming, and can-do attitude with patients and coworkers, Excellent verbal, written, and interpersonal communication skills, Detail-oriented and a team player, Computer Proficiency and superior keyboarding skills (approximately 55 wpm), Flexible/adaptable nature to work in a continuously evolving environment, Ability to effectively interact with physicians, patients and other staff members
Nice to Have
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment), Passion for helping others in a healthcare environment, Bilingual language skills required or preferred based on site location
What You'll Do.
Coordinate patient appointments
Enter/update patient information
Assist patients with paperwork
and file medical records
Process medical insurance information
Handle cash and co-payments
Provide customer service
Inform site manager of wait times
How You'll Work.
Team & Collaboration
Coordinate with the rest of the team; Liaise with Billing department as appropriate; Interact with physicians, patients and other staff members
Communication Scope
Excellent verbal, written, and interpersonal communication skills
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration. ## ** _Essential Functions/Responsibilities_** * Greeting and welcoming patients * Organizing and coordinating patient in-take and other appointments * Accurately enters/updates patient informatio
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