BMC
PatientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative at BMC. Skills: handling inbound and outbound communications, patient inquiries, scheduling/rescheduling appointments, following-up with patients, resolving patient questions/concerns regarding medication reconciliation and refills, insurance verification and authorization management, documenting and relaying patient information. handling inbound and outbound communications for up to 6 BMC ambulatory practices. handling patient inquiries”
Industry & Context.
resolving patient questions/concerns; escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
stable internet connection, quiet and secure space that is free from interruptions to work from home
What They're Looking For.
Must Have
High School diploma/GED, stable internet connection, quiet and secure space that is free from interruptions to work from home
What You'll Do.
handling inbound and outbound communications for up to 6 BMC ambulatory practices
handling patient inquiries
scheduling/rescheduling appointments
following-up with patients
resolving patient questions/concerns regarding medication reconciliation and refills
insurance verification and authorization management
documenting and relaying patient information to the Practices as required by the Practice’s Guidelines
communicating with patients and staff using multiple advanced communication tools
answering and resolving patient inquiries
utilizing established Practice guidelines to ensure patients issues are addressed in a timely manner
transferring the call to the appropriate person at the Practice for additional consultation
using a computerized scheduling system to schedule/reschedules appointments
providing accurate and detailed information and updates patients’ records
providing detailed confirmation to the patient
identifying opportunities to improve the work processes and environment
remaining current on new developments in health care
escalating appropriately any issues that fall outside of an existing protocol or process
attending scheduled training sessions
assisting in the training/orientation of new personnel
participating in staff meetings
adapting to changes in the departmental needs
conforming to hospital standards of performance and conduct
utilizing hospital’s behavioral standards as the basis for decision making
following established hospital infection control and safety procedures
How You'll Work.
Team & Collaboration
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment; offering assistance to other team members; floating; adjusting assignments; Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor; Participates in staff meetings
Communication Scope
Excellent English communication skills (oral and written); ability to communicate effectively with patients over the phone and in email and other communications
Full Job Description
**POSITION SUMMARY:** The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. **This position is permanently remote.** Qualified candidates must provide a **stable internet connection** and have a quiet and secure space that is **free from interruptions** to work from home **Position:** Patient Service Representative (Remote)**** **Department:** Ambulatory Call Center **Schedule:** Full Time **ESSENTIAL RESPONSIBILITIES / DUTIES:** **Essential Responsibilities:** * The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. * Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. * Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. * Provides accurate and detailed information and updates patients’ records, using Epic * Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. * Identifies opportunities to improve the work
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