Advocate Health
Healthcare
PatientServiceRepresentative
“Patient Service Representative at Advocate Health. Skills: Patient registration, Insurance verification, Financial clearance. Greet patients. Monitor patient flow”
What You'll Achieve.
98% accuracy rate
Industry & Context.
Problem solve
Sit majority of workday, Occasionally lifts up to 10 lbs
What They're Looking For.
Must Have
High school diploma or GED required
Nice to Have
Patient access experience preferred, Scheduling experience preferred, Financial clearance experience preferred, Insurance verification experience preferred, Billing experience preferred, Certified medical assistant experience preferred
What You'll Do.
Ensure demographic information is accurate
Ensure insurance information is accurate
Complete registration process
Verify demographic information
Update demographic information
Verify insurance information
Update insurance information
Collect patient financial liability
Request past due balances
Collect past due balances
Estimate patient financial liability
Follow Financial Clearance policy
Refer patients to Financial Counselor
Perform visit closure
Schedule follow-up appointments
Collect additional patient responsibility
Provide patient with documents
Maintain knowledge of payer requirements
Maintain knowledge of guidelines
Maintain knowledge of policies
Communicate issues to management
Communicate process improvement opportunities
Meet productivity requirements
Provide excellent service
Meet performance expectations
Maintain public relations
Work collaboratively with others
How You'll Work.
Team & Collaboration
Work collaboratively with others
Communication Scope
Oral communication; Written communication
Applying for this Patient Service Representative role?
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