PatientServiceAdvisor

# **Become a part of our caring community** The Patient Service Advisor is an embedded growth and retention associate responsible for executing initiatives that engage patients in their care, ensure exceptional experience, and drive growth and retention goals. In this role, he or she will become a trusted resource for patients, educating them on services, supporting them through transitions, and providing a personalized care journey. The Patient Service Advisor plays a key role in ensuring success of growth and retention strategies in the center and performance of their associated metrics. We are looking for compassionate individuals with strong communication skills and a proven ability to provide excellent customer service, enhance consumer engagement, and foster growth. **Patient Service Advisor Job Functions** * Oversee the implementation of growth and retention initiatives within the center and work closely with staff to ensure execution of tactics are in alignment with best practices. * Develop familiarity with patients to build trust and sense of personalization in their care, enhancing their experience. * Support the new patient welcome experience by assisting with registration, conducting welcome tour, and providing comprehensive introduction to model of care. * Assist patients in navigating services within the health system and educating them about available resources, benefits, and events. * Conduct 30/60/90 day follow up outreach after the first appointment and subsequent regular touchpoints utilizing a mix of communication channels, ensuring patients have what they need to stay engaged in their care. * Support a variety of growth and retention initiatives through targeted in-clinic engagement and telephonic outreach, inclusive of new member onboarding, provider attribution, attrition mitigation during transitions, and Annual Enrollment Period (AEP) / Open Enrollment Period (OEP) Special Enrollment Period (SEP). * Coordinate with center staff to ensure co