Endeavor Health
Healthcare
PatientSchedulingRepresentativeII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Scheduling Representative II at Endeavor Health. Skills: Patient scheduling, Customer service, Medical terminology. Answer incoming calls. Schedule appointments”
Industry & Context.
Problem solve; Resolve issues
What They're Looking For.
Must Have
High School diploma, 45wpm keyboarding, MS Office proficiency, Internet proficiency, Web-based portal proficiency
Nice to Have
Two or more years of health related college course work, One year experience in hospital admissions, One year experience in hospital department scheduling, One year experience in physician office scheduling
What You'll Do.
Answer incoming calls
Schedule appointments
Enter diagnoses and ICD-9 codes
Gather patient information
Pre-register patients
Advise patient of insurance requirements
Advise patients of collections policy
Assist and support new employees
Maintain physician data
Maintain insurance information
Maintain paper files and binders
How You'll Work.
Team & Collaboration
Interact with multiple departments
Communication Scope
Customer service
Full Job Description
**Hourly Pay Range:** $20.69 - $30.00 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. **Position Highlights** : * Position: Patient Scheduling Representative II * Location: Skokie, IL * Full Time (40 hours per week) * Hours: Monday to Friday 8:30AM-5:00PM **What you will do** : * Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times. * Accurately, appropriately and efficiently schedules appointments for multiple offices. * Follow specific department guidelines and protocols, ensuring service excellence at all times. * Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies. * Gathers complete and accurate patient type, demographic and billing information. * Pre-registers patients in a timely and efficient manner. * Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement. * Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary. * Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence. * Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually. ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION: * Patient Name and Demographic information * Financial information * Ability to View Patient's Record What you will need: * Education & Experience- High School graduate; prefer two or more years of health related college course work. * Experience: Preferred one year
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