WFBMG University Group Practice

PatientSchedulingCoordinator

$0–0k Winston Salem, North Carolina, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Patient Scheduling Coordinator at WFBMG University Group Practice. Skills: Patient Scheduling, Clinical Appointment Scheduling, Laboratory and Diagnostic Testing Coordination, Interdepartmental Coordination, Patient Chart Preparation, Issue Resolution, Medical Coding, Surgery Coordination, Financial Duties, Customer Service. Schedules clinical appointments for new and returning patients. Coordinates extensive laboratory work and diagnostic testing for patients”

What You'll Achieve.

maintain accuracy standards; promote a cooperative work and patient care environment; assure that all necessary tests are performed and paperwork is complete; Assures that each patient's chart is fully prepared prior to the visit; Assures that patient has all necessary information; fulfill compliance requirements

Industry & Context.

Problems you'll solve

Makes daily judgments over the telephone as to the timeframe in which patients should be seen based on experience and the examination of patient charts; Initiates and facilitates the resolution of patient issues and complaints

Eligibility Requirements

BCLS required within 30 days of hire, Ability to function independently in an intensive clinical setting, Ability to perform multiple tasks simultaneously, 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

What They're Looking For.

Must Have

High school diploma or GED equivalent and three years clerical experience, six months of which must be at Patient Scheduling Coordinator level or equivalent, Must complete certification program and maintain accuracy standards, BCLS required within 30 days of hire, Data entry accuracy of 5000 kph with 3% or less error rate, Ability to function independently in an intensive clinical setting, Ability to perform multiple tasks simultaneously

Nice to Have

Knowledge of third party payor requirements and basic knowledge of ICD-9 and CPT coding or willingness to complete these courses upon employment

What You'll Do.

Schedules clinical appointments for new and returning patients

Coordinates extensive laboratory work and diagnostic testing for patients

Makes daily judgments over the telephone as to the timeframe in which patients should be seen

Performs complex coordination among WFUHS physicians

and outside testing laboratories

Coordinates testing for inpatients

Assures that each patient's chart is fully prepared prior to the visit

Answers inquiries concerning clinic policies and procedures

Initiates and facilitates the resolution of patient issues and complaints

Processes transaction editing system (TES) files

Performs medical coding as needed

Coordinates surgeries

Performs financial duties

Complete required educational programs to remain current on job responsibilities and fulfill compliance requirements

Successfully completes the WFUP Certification Program

Attends and participates in the development of the WFUP Clinical Operations Departmental meetings regularly

How You'll Work.

Team & Collaboration

cross-functional coordination; coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories; utilizing other Medical Center professionals as needed; Assists in the training of less experienced personnel; Attends and participates in the development of the WFUP Clinical Operations Departmental meetings regularly

Communication Scope

excellent customer service skills; Answers inquiries concerning clinic policies and procedures; Provides assistance to patients regarding billing questions

Full Job Description

**Department:** 02050 WFBMG University Group Practice: WFBMC Main - Cardiology **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** Monday - Friday, 8am - 5pm **Pay Range** $20.40 - $30.60 **EDUCATION/EXPERIENCE:** High school diploma or GED equivalent and three years clerical experience, six months of which must be at Patient Scheduling Coordinator level or equivalent. **LICENSURE, CERTIFICATION, and/or REGISTRATION:** Must complete certification program and maintain accuracy standards. BCLS required within 30 days of hire. **ESSENTIAL FUNCTIONS** : 1\. Schedules clinical appointments for new and returning patients with independent judgment and discretion to priority using the IDX system. Follows Clinical Operations standards to promote a cooperative work and patient care environment. 2\. Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, etc., or manual lab slips; anticipates necessary lab work and testing based on knowledge of patient needs. 3\. Makes daily judgments over the telephone as to the timeframe in which patients should be seen based on experience and the examination of patient charts. 4\. Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to assure that all necessary tests are performed and paperwork is complete. Coordinates departmental consult service as directed. 5\. Coordinates testing for inpatients, using judgment and discretion as to the seriousness of condition to properly plan for transportation, timeframe of tests, and types of test performed. 6\. Assures that each patient's chart is fully prepared prior to the visit, including chart work-up. 7\. Answers inquiries concerning clinic policies and procedures. Initiates and facilitates the resolution of patient issues and complaints utilizing other Medical Center professionals as needed. Practices

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