Highbar Physical Therapy
Physical Therapy
PatientScheduler
“Patient Scheduler at Highbar Physical Therapy. Skills: scheduling, customer service, referral management. Provides exceptional customer service and ‘first impression’ to new patients.. Answers central phone line and assists patients and/or directs calls as appropriate.”
What You'll Achieve.
consistently delivering life-changing outcomes for our patients; scheduling the patient at the clinic of their choice within 24-hours
Industry & Context.
on-site, immediate need
What They're Looking For.
Must Have
Two to three years of related experience and/or training
Nice to Have
Call center and/or proven experience working with a multi-line phone system
What You'll Do.
Provides exceptional customer service and ‘first impression’ to new patients.
Answers central phone line and assists patients and/or directs calls as appropriate.
Obtains and accurately documents detailed information on referral source
Distributes electronic intake paperwork according to patient preferred method.
Schedules new evaluations at the location of the patient’s choice/time per patient preference in a timely manner
Manages EHR reports to ensure patients are appropriately contacted and followed up with to schedule an initial appointment.
Discharges patients who were not successfully contacted and sends correspondence regarding their discharge.
Use of computer to access O365 SharePoint
and Electronic Medical Record software for the purpose of scheduling
and referral management.
How You'll Work.
Team & Collaboration
Communicates with patient care coordinators at the clinics regarding patient appointment preference in order for the patient to be accommodated as soon as possible.
Communication Scope
Answers central phone line and assists patients and/or directs calls as appropriate.; Communicates with patient care coordinators at the clinics regarding patient appointment preference
Applying for this Patient Scheduler role?
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How to Apply on Lever
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- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
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What do employees actually say about Highbar Physical Therapy?
Real rants from real employees. Read before you apply.