USA Clinics Group
Healthcare
PatientScheduleCoordinator
“Patient Schedule Coordinator at USA Clinics Group. Skills: Patient scheduling, Appointment setting, Customer service. Handle inbound calls. Handle outbound calls”
What You'll Achieve.
Meet scheduling KPIs; Exceed scheduling KPIs; Meet retention KPIs; Exceed retention KPIs
Industry & Context.
What They're Looking For.
Must Have
1+ years call center experience, Exceptional communication skills, Organizational skills, Data entry skills, Follow-up skills, Proficiency in Word, Proficiency in Excel, Proficiency in call center systems, Ability to empathize, Ability to guide patients, Follow scripts, Follow decision trees, Adaptability to fast-paced environment, Adaptability to target-driven environment, Regular attendance, Consistent attendance, Punctual attendance
Nice to Have
Experience in medical industry
What You'll Do.
Handle outbound calls
Use persuasive communication
Secure patient appointments
Present positive approach
Present professional approach
Present energetic approach
Meet key performance metrics
Exceed key performance metrics
Educate patients on services
Educate patients on benefits
Educate patients on appointment details
Follow up with patients
Ensure continued care
Ensure appointment attendance
Resolve patient concerns
Maintain customer service
Enter patient information
Schedule appointments
Work collaboratively with team
Drive patient engagement
Drive patient retention
Adhere to decision trees
Adhere to compliance protocols
How You'll Work.
Team & Collaboration
Collaborate with team
Communication Scope
Verbal communication; Written communication
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