VillageMD
Healthcare
PatientReceptionSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Reception Specialist at VillageMD. Skills: Patient reception, Patient support, Appointment scheduling. Provide patient support. Provide patient communication”
Industry & Context.
What They're Looking For.
Must Have
High School Diploma/Equivalency required, Adept in medical terminology, Adept in insurance practices, Proficient in computer programs, Proficient in Outlook applications, Proficient in practice EMR systems, Competent in basic arithmetic, Competent to balance and reconcile figures, Competent to make changes accurately, Knowledgeable of CPT coding, Knowledgeable of ICD-10 coding
Nice to Have
Current BLS certification, Experience in primary care, Experience in family practice, Experience in internal medicine, Experience in urgent care, Experience in ER
What You'll Do.
Provide patient support
Provide patient communication
Facilitate exceptional patient experience
Prepare patients for appointment
Inform patients of required information
Provide clear communication
Obtain copies of insurance cards
Obtain copies of driver’s licenses
Obtain copies of authorizations
Obtain copies of referrals
Obtain other required appointment documentation
Save documentation in practice EMR
Perform demographic validation
Perform insurance validation
Inform patients of privacy policies
Inform patients of privacy procedures
Keep reception areas clean
Keep patient waiting areas clean
Keep reception areas organized
Keep patient waiting areas organized
Communicate unexpected schedule delays
Assist with patient comfort
Collect patient co-payments
Collect reconciliation charges
Collect outstanding balances
Schedule patient appointments
Schedule follow-up appointments
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Home Location:** 21820 Katy Freeway Katy TX 77449 The **Patient Reception Specialist** is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. **How You Will Get Things Done:** * Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and app
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