VillageMD
PatientReceptionSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Reception Specialist at VillageMD. Skills: patient support, patient communication, patient experience. providing patient support and communication. facilitating an exceptional patient experience”
What You'll Achieve.
build and reinforce satisfaction, and trust and drive organizational loyalty
What They're Looking For.
Must Have
High School Diploma/Equivalency required, Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems, Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
Nice to Have
Current BLS certification for healthcare providers preferred, Experience in primary care, family practice, internal medicine, urgent care, or ER preferred
What You'll Do.
providing patient support and communication
facilitating an exceptional patient experience
welcoming and preparing the patient for their appointment
informing patients of relevant and required information for their visit
provides clear communication around the services they are scheduled to receive
Obtain copies of insurance cards
and other required appointment documentation and appropriately save them in practice EMR
Perform demographic and insurance validation
and inform patients of privacy policies and procedures
Keep the reception and patient waiting areas clean and organized
Greet all patients and visitors in a professional and welcoming manner
Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
Collect patient co-payments
reconciliation charges
and outstanding balances upon Check-In as well as submitting batches daily
Schedule patient appointments/follow-up appointments per established policies and procedures
How You'll Work.
Communication Scope
clear communication; Effectively communicate unexpected schedule delays to patients
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Home Location:** 21820 Katy Freeway Katy TX 77449 The **Patient Reception Specialist** is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. **How You Will Get Things Done:** * Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and app
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