Shields Health Solutions
Healthcare
PatientOutreachSupervisorPharmacyTechnician
“Patient Outreach Supervisor - Pharmacy Technician at Shields Health Solutions. Skills: Patient outreach, Team leadership, Sales. Supervise Patient Outreach Coordinators. Develop Patient Outreach team”
Industry & Context.
Troubleshooting; Identify areas for improvement
What They're Looking For.
Must Have
5+ years customer support, 5+ years client services, 5+ years sales, demonstrated and proven sales record, high integrity, dependable, good listener, empathetic communicator, phone skills, highly proficient in Microsoft Office, able to quickly learn other database programs, identify relevant information, focus on quality, Discretion and confidentiality
Nice to Have
Bachelor’s degree in business administration, Bachelor’s degree in business, Bachelor’s degree in related field, knowledge of the Willow software system, knowledge of the Qs1 software system, knowledge of the RX30 software system
What You'll Do.
Supervise Patient Outreach Coordinators
Develop Patient Outreach team
Maintain Patient Outreach team
Grow Patient Outreach team
Build collaborative relationships with hospital sites
Build collaborative relationships with regional operations teams
Counsel Patient Outreach Coordinators
Counsel Onboarding Specialists
Escalate performance concerns
Take ownership of supervised sites
Manage day to day personnel
Ensure compliant patient communication
Convey culture of kindness
Coach calling best practices
Coach conversational techniques
Complete audits of team
Manage issues and escalations
Establish efficient workflows
Provide front line supervision
Provide ongoing coaching
Provide performance management
Monitor communications
Act on communications
Manage Telemetry application
Manage Microsoft Teams communications
Work with hospital partners
Create agendas for meetings
Follow up on meetings
Review current status with hospital management
Identify areas for improvement
Identify areas of success
Record keeping of collaboration calls
Record keeping of team meetings
Provide guidance to team members
Provide assistance to team members
Provide troubleshooting to team members
Review concerns with Patient Outreach team
Review concerns with hospital partners
Provide insight for growth opportunities
Provide insight for development opportunities
Work with various teams for special projects
Report on hiring needs
Assist in interviewing new coordinators
Assist in onboarding new coordinators
Coordinate access requests
Investigate research for data analytics team
Investigate research for contracting team
Report to Development Manager
How You'll Work.
Team & Collaboration
Collaborative relationships; Collaboration calls; Liaison team collaboration; Collaboration with clinical integration team; Collaboration with on site managers; Collaboration with Patient Outreach Management; Collaboration calls with hospital partners; Collaboration with various teams
Communication Scope
Conversational topics; Conversational techniques; Effective communications; Compliant conversations
Applying for this Patient Outreach Supervisor - Pharmacy Technician role?
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