Shields Health Solutions
PatientOutreachSupervisor
“Patient Outreach Supervisor at Shields Health Solutions. Skills: patient outreach, team leadership, communication, workflow management, performance management. supervise Patient Outreach team. communicate with potential patients about hospital base pharmacies”
What You'll Achieve.
development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists; ensure effective communications with patients; ensure efficient workflow; ensure compliant conversations with potential patients; growth opportunities for the business
Industry & Context.
troubleshooting in daily tasks; investigate research needed
deals with highly sensitive and private data, discretion and confidentiality are essential
What They're Looking For.
Must Have
5+ years customer support, client services, sales with a demonstrated and proven sales record, desire and aptitude for leading others, ability to establish credibility within a team environment, very organized with attention to detail, great interpersonal skills, high integrity, dependable, good listener, empathetic communicator, phone skills, highly proficient in Microsoft Office particularly Excel and Word, able to quickly learn other database programs, able to identify relevant information with a focus on quality, energetic and highly motivated, team player, willingness to do whatever is necessary for the betterment of the company, Discretion and confidentiality are essential
Nice to Have
knowledge of the Willow, Qs1, and RX30 software system a plus
What You'll Do.
supervise Patient Outreach team
communicate with potential patients about hospital base pharmacies
and grow the Patient Outreach team
maintain and build collaborative relationships with partnering Hospital sites and regional operations teams
counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics
documentation or workflow deficiencies
escalate performance concerns to the Patient Outreach Development Manager
take ownership of supervised sites regarding workflow
and day-to-day personnel management
ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of hospital-based pharmacies
coach Patient Outreach Coordinators on calling best practices and conversational techniques
complete audits of team in DialPad
TelemetryRX application
Electronic Medical Records
and other required systems
and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
establish efficient workflows between Patient Outreach Coordinators
Onboarding Specialists and liaison team
manage all aspects of ADP
and Time Reports for team members
provide front line supervision and ongoing coaching and performance management
monitor and act on all forms of communications between Patient Outreach and other clinical and operational teams
manage Telemetry application
Microsoft teams communications
work with on site management at hospital partners for collaboration calls
and follow up for Patient Outreach team meetings
conduct calls with on site managers to review current status
identify areas for improvement
and areas of success for Hospital Management meetings
record keeping/notes of all collaboration calls and team meetings
provide guidance/assistance/troubleshooting in daily tasks
review and address concerns with Patient Outreach team and hospital partners
provide insight to various teams across company for growth and development opportunities
work with various teams for special projects
report on hiring needs based on implementation roll outs
assist in interviewing and onboarding new Patient Outreach Coordinators and Onboarding Specialists
coordinate access requests and trainings for new hires
investigate research needed for data analytics team
report to Patient Outreach Development Manager
How You'll Work.
Team & Collaboration
maintain and build collaborative relationships with partnering Hospital sites and regional operations teams; collaborate with clinical integration team, on site managers, and Patient Outreach Management to establish efficient workflows; work with on site management at hospital partners for collaboration calls; work with various teams for special projects; assist in interviewing and onboarding new hires; coordinate access requests and trainings for new hires; work with various teams for special projects; investigate research needed for data analytics team, contracting team
Communication Scope
communicate with potential patients; conversational techniques; listening; understanding; responding; confirming patients’ concerns; effective communications with patients; compliant conversations; collaboration calls; team meetings; Hospital Management meetings; guidance/assistance/troubleshooting; review and address concerns
Process & Methodology
manage day to day personnel, manage all aspects of ADP, PTO, and Time Reports for team members, manage Telemetry application, email, Microsoft teams communications, coordinate access requests and trainings
Applying for this Patient Outreach Supervisor role?
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