PatientOperationsCoordinator

ABOUT CAREWAY Our mission is to help seniors overcome complex health and social challenges, improve their long-term well-being, and maximize independence. We believe every senior deserves to have a dedicated advocate in their corner. We are pioneering a new model of care that goes beyond episodic treatment to address patient needs longitudinally by combining clinical expertise with hands-on navigation, AI-native tooling, and dedicated advocacy. By focusing on preventative care and addressing social determinants of health, our goal is to keep patients independent, thriving, and out of the hospital. We are led by a founding team that brings together a physician with 30+ years of experience, a former Google engineering manager, and a former AI product and operations leader. As Patient Operations Coordinator, you are the connective tissue that keeps the entire care model running — making sure no patient slips through the cracks and no advocate gets stuck waiting on a stray task. ABOUT THE ROLE This is a true jack-of-all-trades role at the heart of how Careway delivers care. No two days will look the same. One hour you might be calmly walking a frustrated 78-year-old through her insurance change; the next you might be routing incoming faxes to patient charts, then jumping into our help channel to answer a physician's rescheduling question, then calling a payor on behalf of our billing team. You will be on the phone, on text, in email, and in our internal channels all day — reaching out to patients who haven't confirmed their appointments, recovering no-shows, helping advocates unblock whatever's in their way, and picking up whatever else needs to be picked up. The variety is the point. If you thrive on context-switching, learn new tools quickly, and get energized by ambiguity and a still-being-written playbook, this is the role for you. We value learning curiosity, drive, and potential as much as years of experience — if you have the right instincts, we will invest in yo