Mirum Pharmaceuticals
Healthcare
PatientNavigator
“Patient Navigator at Mirum Pharmaceuticals. Skills: Patient navigation, Case management, Patient support, Rare disease. Serve as main point of contact. Provide non-clinical guidance”
What You'll Achieve.
Providing unparalleled customer service; Achieving quality outcomes; Appropriate use of resources; Ensure timely drug access; Ensure timely drug refills; Support therapy continuation; Support adherence initiatives
Industry & Context.
Problem-solving skills; Resolve coverage challenges; Resolve dispensing challenges; Resolve potential delays; Resolve potential issues
Ability to travel ~10%, Possibly weekends travel
What They're Looking For.
Must Have
5+ years of experience in patient navigation, 5+ years of experience in specialty pharmacy, 5+ years of experience in case management, 5+ years of experience in patient access, Experience in working through benefits verification, Experience in prior authorization, Experience in reimbursement processes, Ability to work independently, Ability to multitask, Ability to balance multiple priorities, Ability to identify sensitive issues, Ability to work collaboratively within teams, Maintain accurate, compliant documentation, Identify and report pharmacovigilance information
Nice to Have
BAS highly desired, Registered Nurse (RN) preferred, Licensed Practical Nurse (LPN/LVN) preferred, Social Worker (BSW) preferred, PharmD preferred, RPh preferred, Pharmacy Technician certification (CPhT) preferred, Case Manager (CCM) preferred, Biotech experience highly preferred, Rare disease experience highly preferred, Oncology experience preferred, Cell/gene therapy experience preferred, Salesforce Health Cloud experience preferred
What You'll Do.
Serve as main point of contact
Provide non-clinical guidance
Provide emotional support
Demonstrate understanding of disease state
Demonstrate understanding of product profiles
Provide clear understanding of eligibility
Provide clear understanding of enrollment
Provide clear understanding of reimbursement
Provide clear understanding of affordability support
Provide clear understanding of general access
Deliver unparalleled customer service
Serve as brand advocate
Coordinate care between prescribers
Coordinate care with specialty pharmacies
Coordinate care with insurance providers
Ensure timely drug access
Ensure timely drug refills
Monitor patient cases
Identify potential delays
Identify potential issues
Proactively resolve issues
Educate patients about program resources
Educate families about program resources
Educate patients about refill schedules
Educate families about refill schedules
Educate patients about financial assistance
Educate families about financial assistance
Elevate patient experience
Partner with market access teams
Partner with reimbursement teams
Partner with specialty pharmacy teams
Resolve coverage challenges
Resolve dispensing challenges
Support patient onboarding
Support therapy continuation
Support adherence initiatives
Align with program KPIs
Serve as resource for patients
Serve as resource for healthcare professionals
Verify insurance coverage
Explain benefits offered by payer types
Serve as expert on reimbursement
Serve as expert on co-pay
Serve as expert on foundation assistance
Serve as expert on patient assistance programs
Serve as expert on other support forms
Handle patient interactions
Handle healthcare provider interactions
Communicate insurance benefit investigations
Communicate prior authorization requirements
Communicate appeal requirements
Triage cases according to SOPs
Serve as direct point of contact
Provide ongoing support to providers
Develop relationships with providers
Acquire detailed program information
Deliver detailed program information
Acquire detailed patient information
Deliver detailed patient information
Evaluate program enrollment forms
Follow program guidelines
Escalate complex cases
Work in case management system
Document status in case notes
Communicate patient benefits
Assist in PA/Appeals process
Serve as assigned liaison to customer contacts
Serve as liaison to regional contacts
Serve as liaison to sales representatives
Serve as liaison to Market Access colleagues
Serve as liaison to other internal stakeholders
Maintain open lines of communication
Share awareness regarding patient status
Share awareness regarding prescriber feedback
Share awareness regarding prescriber satisfaction
Share awareness regarding program effectiveness
Maintain high level of ethical conduct
Help maintain team morale
Consistently demonstrate positive attitude
Maintain compliant documentation within CRM
Conduct miscellaneous tasks
Conduct miscellaneous projects
Identify pharmacovigilance information
Report pharmacovigilance information
How You'll Work.
Team & Collaboration
Internal stakeholders; Healthcare providers; Specialty pharmacy; Insurance providers; Market access teams; Reimbursement teams; Regional Access Leads; Regional Account Managers; Program Supervisor; Sales representatives
Communication Scope
Oral communication; Written communication; Concise conversations
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