Mirum Pharmaceuticals
Healthcare
PatientNavigator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Navigator at Mirum Pharmaceuticals. Skills: Patient navigation, Rare disease, Customer service. Serve as main point of contact. Provide non-clinical guidance”
What You'll Achieve.
Achieving quality outcomes; Providing unparalleled customer service; Ensure timely drug access; Ensure timely refills; Improved patient experiences; Improved patient outcomes; Support program KPIs
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
5+ years of experience in patient navigation, 5+ years of experience in specialty pharmacy, 5+ years of experience in case management, 5+ years of experience in patient access, Experience in working through benefits verification, Experience in prior authorization, Experience in reimbursement processes, Exceptional communication skills, Exceptional organization skills, Exceptional problem-solving skills, Proven ability to work independently, Ability to multitask, Ability to balance multiple priorities
Nice to Have
BAS highly desired, Registered Nurse (RN) preferred, Licensed Practical Nurse (LPN/LVN) preferred, Social Worker (BSW) preferred, PharmD preferred, RPh preferred, Pharmacy Technician certification (CPhT) preferred, Case Manager (CCM) preferred, Biotech experience highly preferred, Rare disease experience highly preferred, Oncology experience preferred, Cell/gene therapy experience preferred
What You'll Do.
Serve as main point of contact
Provide non-clinical guidance
Provide emotional support
Provide clear understanding of eligibility
Provide clear understanding of program enrollment
Provide clear understanding of reimbursement process
Provide clear understanding of affordability support
Provide clear understanding of general access
Deliver unparalleled customer service
Serve as brand advocate
Coordinate care between prescribers
Coordinate care with specialty pharmacies
Coordinate care with insurance providers
Ensure timely drug access
Ensure timely refills
Monitor patient cases
Identify potential delays
Identify potential issues
Proactively resolve issues
Educate patients about program resources
Educate families about program resources
Educate patients about refill schedules
Educate families about refill schedules
Educate patients about financial assistance
Educate families about financial assistance
Elevate patient experience
Partner with market access teams
Partner with reimbursement teams
Partner with specialty pharmacy teams
Resolve coverage challenges
Resolve dispensing challenges
Support patient onboarding
Support therapy continuation
Support adherence initiatives
Serve as resource for patients
Serve as resource for healthcare professionals
Verify insurance coverage
Explain benefits offered by payer types
Handle patient interactions
Handle healthcare provider interactions
Communicate insurance benefit investigations
Communicate prior authorization requirements
Communicate appeal requirements
Triage cases according to SOPs
Serve as direct point of contact
Provide ongoing support to providers
Develop relationships with providers
Acquire detailed program information
Deliver detailed program information
Acquire patient information
Deliver patient information
Evaluate program enrollment forms
Follow program guidelines
Escalate complex cases
Document status in case notes
Communicate patient benefits
Assist in PA/Appeals process
Act as assigned liaison to customer contacts
Act as liaison to regional contacts
Act as liaison to sales representatives
Act as liaison to Market Access colleagues
Act as liaison to internal stakeholders
Act as liaison to healthcare providers
Maintain open lines of communication
Share awareness regarding patient status
Share awareness regarding prescriber feedback
Share awareness regarding prescriber satisfaction
Share awareness regarding program effectiveness
Maintain high level of ethical conduct
Maintain confidentiality
Help maintain team morale
Consistently demonstrate positive attitude
Maintain accurate documentation
Maintain compliant documentation
Conduct miscellaneous tasks
Identify pharmacovigilance information
Report pharmacovigilance information
Report Adverse Events
Report Product Quality Complaints
How You'll Work.
Team & Collaboration
Specialty pharmacy partner; Reimbursement specialists; Internal partners; Market access teams; Regional Access Leads; Regional Account Managers; Sales representatives; Internal stakeholders
Communication Scope
Patient communication; Provider communication; Customer service
Full Job Description
MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. POSITION SUMMARY Are you someone who has the proven ability to thrive in a dynamic, evolving environment and contribute to building new capabilities in healthcare. We’re seeking an empathetic, detail-driven Patient Navigator to join our growing rare disease team. In this pivotal role, you’ll serve as the primary liaison for patients, caregivers, and healthcare providers, ensuring a seamless experience from prescription to ongoing therapy. You will provide inbound and outbound phone support and serve as the primary contact for patients, caregivers, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient need and appropriately facilitates a patient’s journey utilizing services offered through the Patient Support Program on behalf of Mirum and coordination with our specialty pharmacy partner. You’ll work closely with the specialty pharmacy, reimbursement specialists, and internal partners to make sure patients receive their medications on time, every time. The outcome of your efforts will be providing unparalleled customer service to patients, caregivers and, providers. If you have a nursing or case management background, can thrive in a fast-paced biotech environment, and are passionate about helping patients with rare diseases navigate complex access barriers—this is the opportunity for you. JOB FUNCTIONS/RESPONSIBILITIES Serve as the main point of contact for patients and caregivers, providing non-clinical guidance and emotional support throughout their treatment journey demonstrating a thorou
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