Wellstar
Healthcare
PatientMealRoomServiceAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Patient Meal Room Service Associate at Wellstar. Skills: Patient Meal Room Service, Customer Service, Food Safety, Infection Prevention, Dietary Compliance. Representing Patient Meal Room Service to Patients and Nursing team.. Taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience.”
Industry & Context.
Intervenes and resolves customer service issues as uses judgment to escalate customer service concerns to supervisor when needed to ensure best patient experience.
What They're Looking For.
Must Have
Minimum 2 years’ foodservice, and / or customer service, and / or related experience required., Must be able to communicate and understand the English language, both written and orally., Must exhibit outstanding interpersonal skills required to work well with others., Must be able to demonstrate basic knowledge of modified diets., Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment., Must be able to demonstrate a positive attitude in all customer / patient interactions., Must be able to utilize N&FS software systems.
Nice to Have
Healthcare or hospitality foodservice experience highly preferred., Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
What You'll Do.
Representing Patient Meal Room Service to Patients and Nursing team.
Taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience.
Introducing Patients to the Patient Meal Room Service program and meal ordering process.
Entering meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies).
Taking Room Service calls and consistently providing customer service in a professional
and efficient manner.
Following all safety guidelines
including confirming Patient identity by using two Patient identifiers
confirming meal accuracy
and appropriately following infection prevention practices.
Taking ownership of Unit assignment with minimal supervision.
Functioning as the N&FS liaison between the Patient and the care team.
Delivering nutrition supplies to Units as required and following safety protocols regarding expiration dates.
Providing meals to Patients in a professional
Working with diet-specific menus and introducing Patients to the Patient Meal Room Service program.
Taking orders for ‘Assist Patients’
delivering meals and collaborating with Nursing on assigned floors.
Operating a call center which serves as the communication hub for Patient Meal Room Service.
Receiving / entering Patient Meal Room Service orders using nutrition software.
Assisting with daily reporting.
Ensuring the Safety of Patients and Team Members.
Ensuring Positive Service Outcomes.
Engaging in Efforts to Create a World Class Work Environment.
How You'll Work.
Team & Collaboration
Collaborating with Nursing on assigned floors.; Collaborates with Team Members and leadership to meet the goals and objectives of the dept. and hospital.
Communication Scope
Communicate and understand the English language, both written and orally.; Outstanding interpersonal skills.; Adequate phone skills.; Positive attitude in all customer / patient interactions.; Communicate in a respectful manner and in terms that are clear and concise.
Full Job Description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. **Work Shift** Day (United States of America) ## **Job Summary:** **Patient Meal Room Service Associate** Represents Patient Meal Room Service to Patients and Nursing team. Reports directly to Nutrition & Food Service management. Key responsibilities include taking ownership of Patient Meal Service for assigned Unit(s) and ensuring a positive Patient experience. Includes introducing Patients to the Patient Meal Room Service program and meal ordering process. Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies). Includes taking Room Service calls and consistently providing customer service in a professional, courteous, and efficient manner. Required to follow all safety guidelines, including, but not limited to: confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and appropriately following infection prevention practices, including when Isolation precautions are in place. Takes ownership of Unit assignment with minimal supervision. Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner. Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates. Completes all other job duties as assigned. * Provide meals to Patients in a professional, courteous, and timely manner. Work with diet-specific menus and introduce Patients to the Patient Meal Room Service program. Take orders for ‘As
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