PatientLiaison-CustomerServicesAdvisor

**Customer Services Advisor** **Woking Hospital | Customer Service | Permanent contract | Part time | Up to £27,000 per annum depending on experience 37.5 hours per week** Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you. The Customer Services Advisor – Marketing & Self‑Pay supports the growth of self‑pay activity and local marketing at Nuffield Health Woking Hospital. The role combines high‑quality customer service, sales enquiry management, and hands‑on marketing support, including social media and short‑form video content creation. The post holder will support patients who choose to pay directly for their treatment, guide them through pricing and enquiries, and help convert leads into bookings, while also contributing to the hospital’s digital presence and community engagement. ## **Key Duties & Responsibilities** **Customer Services & Self‑Pay Enquiries** * Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre * Communicate with patients by phone and email to understand needs and provide information * Produce accurate self‑pay quotes and pricing * Act as a key point of contact throughout the enquiry journey * Support price matching where appropriate to maximise conversion * Liaise with medical secretaries, consultants, and internal teams * Maintain accurate records and updates within Salesforce ### **Marketing & Social Media Support** * Support local marketing activity for the hospital * Create, schedule, and manage engaging social media content * Film, edit, and publish short‑form video content (e.g. Instagram Reels, Shorts, LinkedIn video) * Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers * Monitor content