Baxter
Healthcare
PatientIntakeSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Intake Specialist at Baxter. Skills: Patient intake, Insurance verification, Customer service. Establish initial contact with patients/caregivers. Verify insurance benefits”
Industry & Context.
Resolve patient issues; Resolve business issues
What They're Looking For.
Must Have
2+ years relevant experience, High School diploma or equivalent, Proficient in Microsoft Office Software, Third Party payer experience
Nice to Have
Associates degree or higher, Bilingual in English/Spanish, Experience with TIMS
What You'll Do.
Establish initial contact with patients/caregivers
Verify insurance benefits
Secure a payment plan
Obtain necessary information on benefits
Determine coverage and payer requirements
Secure information to support medical necessity
Review prescribed therapy and its benefits
Explain in-home training process
Explain outcomes monitoring program
Explain reimbursement process
Provide superior customer service
Assess coverage to support clean claims
Assess coverage for revenue accuracy
Collect patient medical information
Validate patient medical information
Document patient medical information
Collect insurance information
Validate insurance information
Document insurance information
Collect demographic information
Validate demographic information
Document demographic information
Review face-to-face documentation
Evaluate eligibility prior to device shipment
Evaluate risk prior to device shipment
Educate patients on therapy benefits
Educate patients on adherence
Educate patients on financial responsibility
Educate patients on payment plans
Educate patients on financial assistance
Initiate required documentation
Manage required documentation
Follow up on applications
Maintain timely documentation of communications
Maintain accurate documentation of communications
Maintain timely documentation of events
Maintain accurate documentation of events
Comply with regulations
Collaborate cross-functionally with internal teams
Optimize patient outcomes
Facilitate ongoing patient follow-up
Manage device returns
How You'll Work.
Team & Collaboration
Cross-functionally with internal teams; Sales Enablement; Account Executives
Communication Scope
Interpersonal communications; Presentation skills
Full Job Description
**This is where** your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. **Your role:** As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations. These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment. This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service. **What you 'll be doing:** * Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy * Collect, validate, and accurately document patient medical, insurance, and demographic information through pati
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