SSM Health
PatientFinancialServicesRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Financial Services Representative at SSM Health. Skills: Epic, Customer service, Financial counseling. Estimate patient financial responsibility. Communicate patient financial responsibility”
Industry & Context.
Reside in MO, IL, OK, or WI, Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs, Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements, Frequent use of vision and depth perception, Frequent use of hearing and speech, Frequent keyboard use/data entry, Occasional bending, stooping, kneeling, squatting, twisting and gripping, Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs, Rare climbing
What They're Looking For.
Must Have
Proficient computer skills, Excellent customer service skills
Nice to Have
Bilingual Spanish speaker
What You'll Do.
Estimate patient financial responsibility
Communicate patient financial responsibility
Collect patient financial responsibility
Provide patient financial counseling
Assist patients understanding insurance benefits
Educate patients financial assistance programs
Obtain patient demographic information
Request financial responsibility from patient
Determine patient qualification for coverage
Inform financial counselor of status
Inform patient of status
Inform family member of status
Verify commercial insurance coverage
Verify workers compensation insurance
Verify state programs
Verify government programs
Document patient concerns
Resolve patient concerns
Document patient inquiries
Resolve patient inquiries
Validate Master Patient Index
Interpret physician orders
How You'll Work.
Communication Scope
Excellent customer service skills
Full Job Description
**It 's more than a career, it's a calling.** MO-REMOTE **Worker Type:** Regular **Job Highlights:** **Qualifications** : Experience with Epic, proficient computer skills, and excellent customer service skills. Bilingual Spanish speaker is preferred. **Schedule** : Full Time. Monday-Friday, Days (flexible hours between 6am - 5pm) **Location** : Remote - reside in MO, IL, OK, or WI At SSM Health, we believe in providing our employees with a fulfilling career. We strive to create an environment where individuals can grow both personally and professionally. Our company values diversity, innovation, and collaboration, and we are committed to making a positive impact on the communities we serve. Joining SSM Health means becoming part of a team that is dedicated to providing exceptional patient care and making a difference in people's lives. Our employees are passionate about what they do, and their commitment to our mission is what sets us apart. **Remote work** : This position may be eligible for remote work in accordance with SSM policies. Note that remote work is not permissible in some states; Human Resources should be consulted for additional information and guidance. *Candidates must reside in MO, IL, OK, or WI **Job Summary:** Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES * Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility. * Educates patient regarding financial assistance programs when appropriate. * Obtains patient demographic information and requests financial responsibility from the patient. * Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status. * Verifies all commercial insurance co
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