SSM Health
PatientFinancialServicesRepresentative
“Patient Financial Services Representative at SSM Health. Skills: Epic, Customer service, Financial counseling. Estimate patient financial responsibility. Communicate patient financial responsibility”
Industry & Context.
Reside in MO, IL, OK, or WI, Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs, Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements, Frequent use of vision and depth perception, Frequent use of hearing and speech, Frequent keyboard use/data entry, Occasional bending, stooping, kneeling, squatting, twisting and gripping, Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs, Rare climbing
What They're Looking For.
Must Have
Proficient computer skills, Excellent customer service skills
Nice to Have
Bilingual Spanish speaker
What You'll Do.
Estimate patient financial responsibility
Communicate patient financial responsibility
Collect patient financial responsibility
Provide patient financial counseling
Assist patients understanding insurance benefits
Educate patients financial assistance programs
Obtain patient demographic information
Request financial responsibility from patient
Determine patient qualification for coverage
Inform financial counselor of status
Inform patient of status
Inform family member of status
Verify commercial insurance coverage
Verify workers compensation insurance
Verify state programs
Verify government programs
Document patient concerns
Resolve patient concerns
Document patient inquiries
Resolve patient inquiries
Validate Master Patient Index
Interpret physician orders
How You'll Work.
Communication Scope
Excellent customer service skills
Applying for this Patient Financial Services Representative role?
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ANONYMOUS · UNFILTERED
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