Montu
Healthtech
PatientExperienceSpecialist
“Patient Experience Specialist at Montu. Skills: Patient support, Customer service. Manage patient enquiries via phone. Manage patient enquiries via email”
What You'll Achieve.
Meet individual KPIs; Meet team KPIs; Meet service standards; Meet performance goals
Industry & Context.
What They're Looking For.
Must Have
Previous experience with high volume customer queries, Demonstrated client service focus, Ability to multi-task, Ability to set priorities, Ability to manage own time effectively
Nice to Have
Previous experience in a call-centre environment
What You'll Do.
Manage patient enquiries via phone
Manage patient enquiries via email
Provide exceptional support
Help patients navigate healthcare journey
Escalate clinical matters
Liaise with internal teams
Liaise with pharmacies
Liaise with other stakeholders
Maintain accurate patient records
Complete administrative tasks
Manage cases through to resolution
Prioritise work effectively
How You'll Work.
Team & Collaboration
Internal teams; Clinical teams; Operational teams
Communication Scope
Warm telephone manner; Effective questions
Applying for this Patient Experience Specialist role?
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ANONYMOUS · UNFILTERED
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