Prenuvo
Healthcare
PatientExperienceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Experience Representative at Prenuvo. Skills: customer service, patient care, retention efforts, incoming inquiries and requests, shaping and improving the patient experience, exceptional customer service, positive experience. Provide excellent customer service to patients through various phone, email, and chat channels. Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner”
What You'll Achieve.
Identify opportunities to improve patient satisfaction and retention
Industry & Context.
ability to analyze data and use it to inform decision-making; resolve patient issues; Escalate complex issues to appropriate departments for resolution; troubleshoot related issues; manage and resolve incoming complaints
Ability to work flexible hours, including weekends and holidays, background check in compliance to applicable federal, provincial, and state rules
What They're Looking For.
Must Have
highly customer-focused, understanding of patients' needs and preferences, comfortable working in a fast-paced startup environment, able to prioritize competing demands, communication and interpersonal skills are essential, ability to analyze data and use it to inform decision-making, Ability to multitask and prioritize in a fast-paced environment, Understanding and exhibiting a high emphasis on patient privacy and confidentiality, Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount, Ability to work flexible hours, including weekends and holidays
Nice to Have
Industry experience in customer support, service, and success is an asset, You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach, You’re reliable and self-motivated - excited by fast-paced work, and can work well under pressure, interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals, Excellent written and verbal communication skills - interpersonal and collaborative skills, Professionalism - you will personify the welcoming face of our clinics and services, You’re passionate about the Prenuvo mission
What You'll Do.
Provide excellent customer service to patients through various phone
Respond to inquiries and resolve patient issues (patients and physicians) in a timely and professional manner
Educate patients on the organization's services
Assist patients with account setup and management
including login issues
and billing questions
Escalate complex issues to appropriate departments for resolution
Maintain accurate records of patient interactions and follow up on outstanding issues
Identify opportunities to improve patient satisfaction and retention
Participate in training and professional development activities to stay up-to-date on company products and services
Collaborate with other departments
such as sales and marketing
to provide a seamless patient experience
Assist in scheduling patient appointments for scans
Guide patients with their medical intake forms and troubleshoot related issues
Act as a primary contact to manage and resolve incoming complaints with products or services
Remain calm and use supportive language when dealing with upset patients and stressful situations
Engage in new patient calls and milestone patient retention calls
Use established systems and structures to record and report on patient satisfaction
Have a willingness to take on other tasks and projects as they arise
How You'll Work.
Team & Collaboration
Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience
Communication Scope
communication and interpersonal skills are essential; interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals; Excellent written and verbal communication skills - interpersonal and collaborative skills
Full Job Description
About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for a Patient Experience Representative to join our growing team! based out of our Vancouver Head Office. This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients’ well-being is our top priority! This is a 6-month contract role with the potential for extension or conversion to full-time, depending on business needs and performance. This position follows a hybrid schedule, with in-office work required once per week at our Vancouver Office (V6B 6A7). To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! What You’ll Do Provide excellent customer service to patients through various phone, email, and chat cha
Applying for this Patient Experience Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Prenuvo?
Real rants from real employees. Read before you apply.