University Health Network
hospital
PatientExperienceProjectCoordinator,SchroederArthritisInstitute
“Patient Experience Project Coordinator, Schroeder Arthritis Institute at University Health Network. Skills: project management, change management, stakeholder management, communication. end-to-end ownership throughout project life cycle. Develop, implement, manage and review short and long-term plans”
What You'll Achieve.
improve patient and essential care partner experience and outcomes throughout their care journey; enhance patient experience and care for our patients and their families; ensure milestone completion; minimize/ resolve risks and issues; improve the quality, safety and efficiency of patient care and patient experience; successful project scoping, implementation, and optimized care delivery pathways
Industry & Context.
Excellent problem recognition and resolution skills; Ability to identify and escalate issues related to project deadlines; Excellent analytical skills; tactical and good critical strategic thinking; anticipate and analyze risks and issues; explore alternatives; develop appropriate recommendations
Criminal Record Check may be required
What They're Looking For.
Must Have
Undergraduate Degree in Health Administration, Business Administration, or recognized equivalent, practical and related experience and/or on-the-job training required, Experience in project design and implementation is a must (i. e. setting work plans, developing slide decks for various stakeholders, delegating and overseeing small group activities related to final project deliverables), Ability to lead the development of needs assessments and project evaluation into project planning, Demonstrated ability to integrate both project and change management methodologies effectively, Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders, Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts and present approach to senior leadership, Ability to independently manage multiple projects, prioritize multiple conflicting priorities, Able to perform in multiple roles which contribute to project, operational or strategic initiatives, Excellent time management and organizational skills required, written and verbal communication skills required, Excellent interpersonal and client service skills required, Excellent problem recognition and resolution skills required, Ability to identify and escalate issues related to project deadlines to key stakeholders when appropriate, Excellent analytical skills required, tactical and good critical strategic thinking, Proven ability to adapt to a fast-paced, dynamic and often ambiguous environment, Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills, Excellent MS Office capabilities - particularly Teams, Word, Excel and PowerPoint, Ability to produce high quality reports and meet deadlines
Nice to Have
Project Management Professional (PMP) designation, Change Management Certification
What You'll Do.
end-to-end ownership throughout project life cycle
manage and review short and long-term plans
monitoring the deliverables across teams to ensure milestone completion
Maintain a focus on change management and communications
collaborating with direct managers to improve the quality
safety and efficiency of patient care and patient experience
Manage and support development of REB applications
and/or briefing notes
How You'll Work.
Team & Collaboration
working with multiple departments; engaging different levels of leadership across UHN; collaborating with direct managers; interface with project sponsors and stakeholders at various levels; build and maintain relationships for successful project scoping, implementation, and optimized care delivery pathways; work with project team, subject matter experts
Communication Scope
communicate effectively with senior management; written and verbal communication skills; interpersonal and client service skills; problem recognition and resolution skills; analytical skills; team building skills; listening; group facilitation; conflict resolution skills
Process & Methodology
project design and implementation, project evaluation, integrate both project and change management methodologies, independently manage multiple projects, prioritize multiple conflicting priorities, project life cycle management, develop, implement, manage and review short and long-term plans, monitoring deliverables, risk and issue analysis, develop appropriate recommendations
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