University Health Network
hospital
PatientExperienceProjectCoordinator,SchroederArthritisInstitute
“Patient Experience Project Coordinator, Schroeder Arthritis Institute at University Health Network. Skills: Project management, Change management, Stakeholder management, Process management, Cross-functional coordination, Resource planning, Continuous improvement. End-to-end ownership throughout project life cycle. Develop, implement, manage and review short and long-term plans”
What You'll Achieve.
Improve patient and essential care partner experience and outcomes throughout their care journey; Enhance patient experience and care for our patients and their families; Achieve UHN’s Strategy Vision of A Healthier World by Transforming lives and communities through excellence in care, discovery and learning; Ensure milestone completion; Minimize/ resolve risks and issues; Improve the quality, safety and efficiency of patient care and patient experience; Successful project scoping, implementation, and optimized care delivery pathways
Industry & Context.
Excellent ability to anticipate and analyze risks and issues; Explore alternatives; Develop appropriate recommendations; Excellent problem recognition and resolution skills; Ability to identify and escalate issues related to project deadlines; Excellent analytical skills; Tactical and good critical strategic thinking
Criminal Record Check may be required
What They're Looking For.
Must Have
Undergraduate Degree in Health Administration, Business Administration, or recognized equivalent, Practical and related experience and/or on-the-job training required, Experience in project design and implementation is a must (i. e. setting work plans, developing slide decks for various stakeholders, delegating and overseeing small group activities related to final project deliverables), Ability to lead the development of needs assessments and project evaluation into project planning, Demonstrated ability to integrate both project and change management methodologies effectively, Ability to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders, Excellent ability to anticipate and analyze risks and issues, explore alternatives, develop appropriate recommendations with project team, subject matter experts and present approach to senior leadership, Ability to independently manage multiple projects, prioritize multiple conflicting priorities, Able to perform in multiple roles which contribute to project, operational or strategic initiatives, Excellent time management and organizational skills required, Written and verbal communication skills required, Excellent interpersonal and client service skills required, Excellent problem recognition and resolution skills required, Ability to identify and escalate issues related to project deadlines to key stakeholders when appropriate, Excellent analytical skills required, Tactical and good critical strategic thinking, Proven ability to adapt to a fast-paced, dynamic and often ambiguous environment, Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills, Excellent MS Office capabilities - particularly Teams, Word, Excel and PowerPoint, Ability to produce high quality reports and meet deadlines
Nice to Have
Project Management Professional (PMP) designation, Change Management Certification
What You'll Do.
End-to-end ownership throughout project life cycle
manage and review short and long-term plans
Monitor deliverables across teams to ensure milestone completion
Monitor stakeholder engagement
Report on implementation progress
Identify strategies to minimize/ resolve risks and issues
Maintain a focus on change management and communications
Collaborate with direct managers to improve quality
safety and efficiency of patient care and patient experience
Interface with project sponsors and stakeholders
Build and maintain relationships for successful project scoping
and optimized care delivery pathways
Manage and support development of REB applications
and/or briefing notes
Lead multiple initiatives to enhance patient experience and care
Manage multiple concurrent initiatives that are complex and across the continuum of care
Work with multiple departments
Engage different levels of leadership across UHN
Assist in the design and implementation of an integrated system of care enabled by digital health
How You'll Work.
Team & Collaboration
Work with multiple departments; Engage different levels of leadership across UHN; Collaborate with direct managers; Interface with project sponsors and stakeholders at various levels; Build and maintain relationships for successful project scoping, implementation, and optimized care delivery pathways; Work with project team, subject matter experts; Present approach to senior leadership; Excellent team building skills; Listening; Coaching; Group facilitation; Conflict resolution skills
Communication Scope
Communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders; Written and verbal communication skills; Excellent interpersonal and client service skills
Process & Methodology
Project design, Project implementation, Project life cycle management, Setting work plans, Developing slide decks for various stakeholders, Delegating and overseeing small group activities, Needs assessments, Project evaluation, Project planning, Integrating project methodologies, Managing multiple projects, Prioritizing multiple conflicting priorities, Project Management Professional (PMP) designation
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