PatientExperienceCoordinator

**Patient Experience Coordinator – Marquis MD Concierge Medicine Boca Raton, FL** **Deliver World-Class Hospitality to Concierge Medical Practice Members** Marquis MD is a concierge medical practice built on access, trust, and meaningful relationships. We are redefining the doctor-patient relationship. The Patient Experience Coordinator shapes every first impression and sets the tone for the member experience. This role ensures every patient interaction is seamless, personal, and aligned with the Marquis MD brand. **Core Responsibilities** **Member Experience and Hospitality** * Welcome and assist patients and guests in a warm, professional manner that reflects the Marquis MD standard. * Anticipate member needs and provide an effortless, personalized experience. * Maintain an organized and elegant reception environment. * Ensure all interactions are handled with discretion and empathy. * Coordinate with the care team to support smooth patient flow. **Scheduling and Coordination** * Manage appointment scheduling and confirmations. * Assist with membership inquiries, renewals, and onboarding. * Coordinate referrals and follow-ups as needed. * Ensure communication between patients and providers is clear and timely. **Administrative and Operational Support** * Handle phone, email, and in-person inquiries with professionalism. * Maintain organized and accurate documentation. * Assist with forms, billing coordination, and correspondence. * Identify opportunities to enhance front-of-house efficiency. **Requirements** **Qualifications** * Ideal candidate will have consumer-facing experience in the high-end hospitality industry (e.g., luxury hotels, private clubs, or high-end retail). * Experience serving discerning clientele. * Outstanding interpersonal and communication skills. * Exceptional organizational ability and attention to detail. * Polished presentation consistent with the Marquis MD brand. * Ability to remain composed and professional under pressure. **Key Attrib