Press Ganey

healthcare

PatientExperienceAdvisor

$81–115k Chicago, Illinois, United States; South Bend, Indiana, United States; Boston, Massachusetts, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Patient Experience Advisor at Press Ganey. Skills: patient experience improvement, client relationship management, data analytics. Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.. Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making.”

What You'll Achieve.

driving measurable improvements in patient experience; advance patient experience performance; drive measurable impact

Industry & Context.

healthcare
Problems you'll solve

proactive in problem-solving

Eligibility Requirements

Travel: Up to 25%, Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions.

What They're Looking For.

Must Have

Minimum 5 years in healthcare, with a focus on patient experience improvement., In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required., Exceptional interpersonal, communication, and presentation skills, with a polished executive presence., Grasp of improvement methodologies, data analytics, and industry best practices., Passionate about patient experience, proactive in problem-solving, and committed to follow-through., Comfortable in a fast-paced environment with the ability to manage multiple priorities., Willingness to travel up to 25% for client engagements., Bachelor's degree required.

What You'll Do.

Lead the day-to-day execution of client improvement strategies

ensuring seamless coordination across Press Ganey support teams.

Develop a deep understanding of client stakeholder challenges and priorities

and align Press Ganey’s solutions and insights to support strategic decision-making.

Deliver both on-demand and proactive improvement support

leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.

Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy.

Work closely with product

and delivery teams to identify emerging market trends and inform future solution development.

Coordinate and present regular client performance reviews in partnership with the Managing Director.

Lead and support industry programs

and events that foster client networking and reinforce Press Ganey’s value proposition.

Collaborate with the Growth team to identify client needs and opportunities for improvement

delivering best practice recommendations that drive measurable impact.

How You'll Work.

Team & Collaboration

Collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance.; Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.; Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.; Coordinate and present regular client performance reviews in partnership with the Managing Director.; Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

Communication Scope

Exceptional communication skills; presentation skills

Full Job Description

**Company Description** Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. **Our Mission:** We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. **Our Values:** To put Human Experience at the heart of organizations so every person can be seen and understood. * **Energize the customer relationship:** Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. * **Success starts with me:** Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. * **Commit to learning:** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. * **Da

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