Shields Health Solutions
PatientEngagementSpecialist(PharmacyTechnician)
“Patient Engagement Specialist (Pharmacy Technician) at Shields Health Solutions. Skills: Pharmacy technician, Refill calls, Patient support. Coordinate and process medication refills. Place outbound refill calls”
What You'll Achieve.
Ensure patients receive timely support; Ensure patients receive accurate support; Deliver a seamless patient experience; Uphold high-quality service standards
What They're Looking For.
Must Have
3+ years of pharmacy technician experience, active Washington OR Oregon Pharmacy Technician license, National certification (CPhT or equivalent)
What You'll Do.
Coordinate and process medication refills
Place outbound refill calls
Assist patients through refill request
Respond to patient inquiries
Resolve patient inquiries
Clarify prescription orders
Maintain patient data
Update prescription data
How You'll Work.
Team & Collaboration
Collaborate with pharmacists; Collaborate with clinicians; Collaborate with internal teams; Partner with cross-functional teams
Communication Scope
Handle inbound pharmacy calls; Make outbound refill reminders
Applying for this Patient Engagement Specialist (Pharmacy Technician) role?
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