PatientEngagementSpecialist

**Our Mission** To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. **About Us -** **Infection Prevention** * Infection Prevention Freeman Infection Prevention works closely to monitor and prevent against the spread of infectious disease in the public. * Our team works diligently to facilitate new opportunities to improve patient care. * A fast paced environment that requires a high level of critical thinking and communication **Schedule: Full-Time (40hrs/week)** **What You 'll Do** The Patient Engagement Specialist supports patient experience, patient engagement, and service excellence initiatives throughout the organization. Under the direction of the Patient Engagement Manager, this role works collaboratively with patients, families, clinical teams, and leadership to improve communication, patient satisfaction, service recovery, and overall patient-centered care delivery. The Patient Engagement Specialist assists with purposeful rounding, patient follow-up, survey coordination, resource connection, and education initiatives while promoting a positive and supportive healthcare environment. **Required Special Knowledge, Skills, and Abilities:** * Current understanding of patient care delivery, leadership, patient safety, and quality and process improvement * Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred. * Proficiency in Microsoft Office suite, particularly Word and Excel, a plus. **Requirements** * Associate degree preferred in healthcare, communications, business, social services, or related field; OR minimum of two (2) years of healthcare, patient experience, customer service, or patient engagement experience required. * Strong communication, interpersonal, and customer service skills. * Ability to work collaboratively with clinical and non-clinical staff. * Experience with patient satisfaction initiatives, servi