Aviary
Healthcare
PatientEngagementSpecialist
“Patient Engagement Specialist at Aviary. Skills: Patient retention, Objection handling, Patient engagement. Own retention for assigned patient panel. Proactively reach out to at-risk patients”
What You'll Achieve.
Hit targets; Translate effort into earnings
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
2+ years in sales, retention, account management, or save desk, Demonstrated success in retention, save/win-back, or outbound engagement, Comfortable with scheduling tools, CRM/ticketing systems, Comfortable with basic tech troubleshooting (Apple & Android), Prioritization and time management skills
Nice to Have
Experience in a healthcare-adjacent setting
What You'll Do.
Own retention for assigned patient panel
Proactively reach out to at-risk patients
Recover no-shows and missed sessions
Reschedule within 48 hours
Re-engage patients who missed sessions
Save patients who ask to discontinue
Uncover patient objections
Resolve patient objections
Handle inbound patient calls
Handle inbound patient messages
Resolve scheduling issues
Resolve access issues
Educate patients on the program
Troubleshoot Zoom/device issues
Document interactions accurately
Surface patterns and insights
How You'll Work.
Team & Collaboration
Clinical Operations team
Communication Scope
Verbal communication; Written communication
Applying for this Patient Engagement Specialist role?
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ANONYMOUS · UNFILTERED
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