Crms By Docgo
Digital Health
PatientEngagementCoordinator
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“Patient Engagement Coordinator at Crms By Docgo. Skills: Patient engagement, Compliance monitoring, Troubleshooting, Documentation. Access software systems for patient compliance. Contact non-compliant patients”
Industry & Context.
Troubleshoot and monitor all patient care systems; Resolve patient non-compliance issues
Must be able to learn transmitter hardware systems, Remote office work, Prolonged periods sitting at a desk, Working on a computer, Viewing monitors for long periods, Ability to use various office equipment
What They're Looking For.
Must Have
Patient education skills, Excellent phone demeanor, Self-Starter and capable of working independently at home, Patient, empathetic, reliable and flexible, Interpersonal and writing/communication skills, Excellent documentation/reporting skills, Professionalism in all interactions, Understanding of all HIPAA regulations, Empathy to those served, Proficient in Excel and Microsoft Suite, Able to juggle multiple tasks
Nice to Have
Pacemaker & ICD follow-up experience
What You'll Do.
Access software systems for patient compliance
Contact non-compliant patients
Resolve patient non-compliance issues
Troubleshoot and monitor patient care systems
Document compliance activities and issues
Provide reports to Partners
Provide patient education
Maintain knowledge of device technology
Be a resource for remote device management
Resolve other issues appropriate to position
Contribute to company oversight
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work in sync with patient's care team; Be a resource for practice physicians and clinical staff
Communication Scope
Interpersonal and writing/communication skills; Excellent documentation/reporting skills
Full Job Description
**Title:** Patient Engagement Coordinator **Employee Type:** Full-Time **Location:** United States, Remote **Schedule:** Monday through Friday, 8:30 a.m. - 5:00 p.m. PST **Pay Range:** $20 - $23 per hour **Benefits: **Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k **About CRMS by DocGo: ** Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise. **Responsibilities****:** * Responsible for accessing multiple software systems to determine if a patient is compliant with their monitoring including Merlin.net, CareLink, Biotronik, and Latitude. * Contacts via telephone non-compliant patients and attempts to uncover the reasons for non-compliance. * Works in sync with the patient and/or patient’s care team in order to resolve patient non-compliance issues. * Troubleshoots and monitors all patient care systems to ensure the programs and technology is working properly to ensure full compliance. * Documents all compliance activities and compliance issues needing to be addressed. * Regularly provide reports to Partners regarding compliance activity and any areas of concern; reports serious issues of compliance immediately. * Provides patient education as needed in order
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