Cincinnati Eye Institute
PatientCoordinator/MedicalReceptionist-FullTime,YearRound
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“Patient Coordinator / Medical Receptionist - Full Time, Year Round at Cincinnati Eye Institute. Skills: Patient care, Administrative responsibilities, Customer service. Act as the first point of contact for patients. Set the tone for the patient's visit through excellent patient care”
What You'll Achieve.
Create a smooth check-in/out experience for patients; Consistently creating a positive work environment
Industry & Context.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice, Ability to work over 40 hours to meet the needs of the business, Frequent walking (75%), sitting (50%), and standing (50%), Regular bending, stooping, and reaching (25–50%), Ability to lift, carry, push, and pull items up to 25 lbs, Fine motor skills and full use of hands, Constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
One year of related experience and/or or equivalent combination of education and experience
What You'll Do.
Act as the first point of contact for patients
Set the tone for the patient's visit through excellent patient care
Perform administrative responsibilities for a smooth check-in/out experience
Provide exceptional customer service during every patient encounter
Answer phones with prompt
Manage patient flow in the office
Collect correct payments
Complete daily reconciliations
Perform general office duties and cleaning
How You'll Work.
Team & Collaboration
Ability to interact with all levels of employees in a courteous, professional manner
Communication Scope
Assure prompt, courteous service at all times
Full Job Description
Company: Cincinnati Eye Institute Job Title: Patient Coordinator Location: Blue Ash, OH Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive Base Pay Employee Discounts SUMMARY A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager QUALIFICATIONS Ability to interact with all levels of employees in a courteous, professional manner at all times Desire to gain industry knowledge and training Demonstrates initiative in accomplishing practice goals Ability to grow, adapt, and accept change Consistently creating a positive work environment by being team-oriented and patient-focused Commitment to work over 40 hours to meet the needs of the business Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE Minimum Required: High school diploma or general education degree (GED) Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience L
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