PatientCoordinator

Title: Patient Coordinator Practice: Greenville Oral Surgery Partners Location: Greer, SC Hours: Monday - Thursday: 7:30am - 4:30pm Friday: 7:30pm - 1:00pm Position Purpose: The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service. Essential Functions Patient Interaction and Support: Greet and welcome patients upon arrival. Assist patients with check-in and check-out processes. Provide information on clinic policies, procedures, and services. Answer patient phone calls and address inquiries promptly and professionally. Schedule and confirm patient appointments, ensuring optimal appointment utilization. Monitor schedules for patient cancellations and follow-up with patients that need to reschedule. Administrative Duties: Maintain and update patient records in the electronic health record (EHR) system. Coordinate referrals, diagnostic tests, and follow-up appointments. Verify patient insurance information and manage prior authorization processes. Handle billing and payment processes, including collection of co-pays and outstanding balances. Prepare and manage patient forms and documentation. Other duties as assigned by the practice administrator. Communication and Coordination: Serve as a liaison between patients, healthcare providers, and other staff members. Communicate effectively with clinical staff to ensure patient needs are met. Facilitate communication regarding patient care plans and instructions. Customer Service: Always maintain a high standard of customer service and professionalism. Address patient complaints and escalate issues to management when necessary. Strive to create a positive and supportive environment for patients and their families. Compliance and Confidentiality: Adhere to all healthcare