Natera
healthcare
PatientCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Coordinator at Natera. Skills: patient relationship management, customer support, sales. Assess patient needs. Support patient relationships”
What You'll Achieve.
increase revenue; drive market development; influence and schedule ongoing testing
Industry & Context.
problem solving
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
What They're Looking For.
Must Have
2 years of Call Center experience in an inbound and outbound capacity, 2 years of sales experience
Nice to Have
Background in medical or biological sciences
What You'll Do.
Support patient relationships
Address data and analysis requests
Manage business system tools
Nurture patient relationships
Schedule ongoing testing
How You'll Work.
Team & Collaboration
Collaborating with Customer Experience and Sales; work with different parts of the organization; work both independently and collaboratively
Communication Scope
excellent oral & presentation skills; Excellent organizational and communication skills (written and verbal)
Full Job Description
POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Customer Experience and Sales to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: Have previous experience with Sales Goals and Metrics. Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. Maintain and support a service-oriented relationship with patients Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. Help manage our business system tools (e. g. QlikView, Salesforce) Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. Performs other duties as assigned. This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS: Minimum of 2 years of Call Center experience in an inbound and outbound capacity. Minimum of 2 years of sales experience Background in medical or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES: Outgoing personality with excellent oral & presentation skills. Ability to think strategically as well as execute tactically Emphasis on competitive analysis and team first attitude. Ability to relate and educate our technolog
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